Responsible Gaming

Gambling involves risk. There is no guaranteed way to predict an outcome or avoid losing money, and past results do not make a future result more likely. Treat any amount you choose to gamble as an entertainment expense that you can afford to lose. Never view gambling as a source of income, a solution to financial difficulties or a way to recover money that has already been lost.

Before opening a game or placing a wager, decide how much time and money you are comfortable spending. Keep gambling separate from essential expenses such as rent, mortgage payments, utilities, food, education, transport and other household commitments. Do not use borrowed money, credit intended for essential needs or money set aside for someone else to gamble.

Practical ways to stay in control

• Set a spending limit before you start and stop when you reach it.
• Set a time limit and take regular breaks away from the website or app.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not chase losses by increasing your wagers or continuing for longer than planned.
• Do not gamble to celebrate, escape problems or change your mood.
• Make sure gambling does not interfere with work, study, relationships or other responsibilities.
• Only gamble with money that is available after your essential costs and financial commitments have been met.

A win does not mean that you need to continue playing, and a loss does not mean that you are due a win. Each game or wager has its own outcome. Taking a break after either a win or a loss can help you keep your decisions within the limits you set. If you find yourself changing your planned limits during a session, stop playing and review whether gambling remains suitable for you.

It can also help to talk about your gambling with someone you trust. Keeping gambling secret may make it harder to notice changes in your behaviour or spending. An honest conversation with a partner, family member or friend can provide perspective and support before a concern becomes more serious.

Account controls can help you maintain the boundaries you have chosen. Depending on your location and the services available on your account, controls may include deposit limits, wagering or spending limits, session reminders, time-outs and self-exclusion. Read the conditions for any control carefully before confirming it, as changes may not always take effect immediately or may not be reversible during a selected period.

Setting a personal limit

Choose a limit that fits comfortably within your disposable income, not your total income. Consider your regular bills, savings goals, debts and other commitments first. A limit should be decided before gambling begins and should not be raised simply because you have lost money or want to continue after reaching it. If the available tools allow you to set different limits, consider setting limits for deposits, spending and playing time.

Review your limit from time to time, particularly if your financial or personal circumstances change. A limit is most useful when it is realistic, set in advance and treated as a firm boundary. If you regularly reach your limit or feel frustrated by it, do not increase it automatically. Consider taking a longer break and seeking independent support.

Taking a time-out

A time-out can provide space to review your gambling and reset your routine. During a time-out, avoid using other gambling accounts or services to continue playing. Consider removing saved payment methods, turning off promotional notifications and using device or browser tools to reduce access. Tell someone you trust that you are taking a break if support or accountability would be helpful.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or longer. If you decide that self-exclusion is appropriate, follow the available account process and provide any information requested. Do not create another account or ask to bypass the restriction. Where relevant, self-exclusion may apply only to particular services or providers, so consider whether additional exclusions or blocking tools are needed.

If you want help using an account control, contact player support through the available support channel. Support can explain the general process and direct you to the relevant settings. Account controls are not a substitute for professional advice, and you should seek independent help if gambling is difficult to control.

Gambling-related harm can develop gradually. It may affect finances, mental health, physical health, relationships, work or study. You do not need to wait for a serious problem before taking action. If gambling no longer feels like a freely chosen activity, consider stopping and seeking support.

• Spending more time or money gambling than you intended.
• Trying to win back losses or feeling unable to stop after deciding to stop.
• Increasing the amount wagered to achieve the same excitement.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Feeling anxious, irritable, guilty or low when you are not gambling.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments or household responsibilities.
• Gambling to cope with stress, loneliness, boredom or difficult emotions.
• Neglecting sleep, exercise, social activities or other parts of your wellbeing.
• Feeling that you must gamble again soon after a win or loss.

One or more of these signs can be a reason to pause. Stop gambling, apply a time-out or self-exclusion where available, and speak with someone you trust. A financial counsellor, health professional or gambling support service can help you make a plan that suits your circumstances. Seeking assistance early can make it easier to protect your finances, health and relationships.

Protect your finances

Review your transaction history regularly and keep gambling funds separate from money needed for daily living. Consider asking your bank or financial provider whether it offers gambling transaction controls or other spending protections. You may also wish to arrange support with budgeting, debt management or bill payments. Do not rely on further gambling to address debt, and do not share account access or payment details with another person.

If another person manages household finances, consider discussing suitable safeguards together. These may include agreed spending arrangements, additional oversight of important payments or temporarily removing access to funds used for gambling. Any financial decision should be considered carefully and, where necessary, discussed with an independent financial counsellor.

If you are concerned about your own gambling, talk openly with a trusted person and seek help from an appropriately qualified support service in Australia. Support may be available through gambling counselling, financial counselling, mental health services and community organisations. You can search for current Australian support options through trusted government or health-service websites.

Support is also available for family members, friends and others affected by someone else's gambling. You do not have to manage the situation alone. Keep conversations calm and focus on practical steps such as protecting household funds, obtaining independent financial advice and encouraging the person to seek professional assistance. Avoid lending money to cover gambling losses or debts unless you have received appropriate independent advice.

Urgent help

If gambling is contributing to thoughts of self-harm, suicide, violence or an immediate danger to you or someone else, seek urgent assistance. Contact emergency services or a crisis service in your area without delay. If you are not in immediate danger but feel overwhelmed, speak with a qualified health professional or support service as soon as possible.

Age and access requirements

Gambling is only for people who meet the minimum legal age and other eligibility requirements that apply to their location. Do not use another person's account, payment method or identity, and do not allow anyone else to use yours. Parents and carers should take reasonable steps to prevent children and young people from accessing gambling services, including using device controls and keeping payment information secure.

Privacy and responsible support

Information provided when requesting a limit, time-out, self-exclusion or other responsible gaming assistance may be handled in accordance with the applicable privacy policy and legal requirements. Player support may ask questions to understand the assistance you need and to help apply the relevant account measure. Providing accurate information helps the process, but you should never feel discouraged from seeking help.

Rabona Casino may apply account checks, restrictions or other protective measures where required by applicable law, its operating procedures or information indicating that additional safeguards may be appropriate. Available services and controls can vary by jurisdiction. Nothing on this page changes the terms that apply to your account or replaces professional financial, medical or legal advice.

Responsible gaming is an ongoing choice. Review your limits regularly, take breaks and be honest with yourself about the effect gambling has on your time, money and wellbeing. If gambling stops being enjoyable or begins to cause concern, stop playing and seek support as soon as possible.