Privacy Policy

Rabona Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. Personal information is information that identifies a person, or that can reasonably be connected with an identifiable person. It may include information provided directly by a player, information created through account activity and technical information collected when the website or its services are used.

This policy applies to information collected through the Rabona Casino website, account areas, customer support interactions and related online services. It should be read together with any other privacy notices, terms or responsible gaming information displayed on the website. A particular service may have additional information explaining how data is handled for that service.

The information requested by the website can vary depending on how a player uses the services. Some information is needed to create and operate an account. Other information may be required to confirm identity and age, protect the platform, process payments, investigate unusual activity or meet legal and compliance responsibilities. Players should provide accurate information and update it when necessary.

If required information is not provided, some account features or services may not be available. The website may also be unable to complete a transaction, carry out a verification check or respond fully to a support request without relevant information.

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The current version will be made available on the website. Players should review this page from time to time to stay informed about how information may be handled.

An online casino website typically handles several categories of information. The type and amount of information collected depends on the services used, account activity, security requirements and checks that may apply. Information may be obtained from a player, generated through use of the website, received from service providers or obtained from other lawful sources.

Account and personal details

• Name, date of birth, contact details, account login information and other details supplied when an account is created or maintained.
• Information about account settings, preferences, communications, support requests and interactions with the website.
• Information used to manage access, provide requested services, keep account records accurate and respond to questions.

Identity and verification information

• Identity or verification documents and related information used to confirm that an account belongs to the person using it.
• Information needed for age checks, account security, fraud prevention, financial crime controls and other compliance checks.
• Records of verification requests, checks completed, outcomes and information supplied during a review.

Payment and transaction records

• Payment method details, transaction references, deposits, withdrawals, balances and related account activity.
• Information used to process payments, investigate disputed transactions, identify unusual activity and maintain accurate financial records.
• Information connected with payment problems, reversals, chargebacks or other transaction enquiries.

Device, usage and cookie data

• IP address, browser type, operating system, device details, language settings and general location information derived from technical data.
• Pages visited, links used, session information, access times, error information and other activity needed to operate and improve the website.
• Cookie identifiers and similar technologies that help maintain sessions, remember settings, support security and understand website use.

Rabona Casino may use this information to open and operate player accounts, provide requested services, process deposits and withdrawals, deliver customer support, verify identity and age, detect and prevent fraud, protect the website, manage risk, resolve disputes and comply with legal obligations. Information may also be used to improve website performance, understand how features are used, maintain records and communicate about account or service matters.

Marketing information may be sent where this is permitted and where the player has provided the necessary consent or another valid marketing preference applies. Players can withdraw consent to marketing by contacting support@rabonacasino.best or by using an unsubscribe option included in a marketing message where one is provided.

Personal information is handled for the purposes described in this policy and is not intended to be sold as a general customer list. Information may be shared where reasonably necessary to provide services, operate the website, protect players and the platform, or meet legal and compliance responsibilities.

Depending on the circumstances, information may be shared with payment and technology providers, identity and verification providers, fraud prevention services, customer support providers, professional advisers, security providers and other suppliers that help deliver the website. These providers should receive information relevant to the service they provide and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed when necessary to investigate suspected fraud, security incidents, misuse of an account, unlawful activity or a breach of applicable terms. It may be disclosed in response to a lawful request, legal process or other obligation, or where disclosure is necessary to protect the rights, safety or property of players, the website or another person.

Some service providers may handle information in countries outside Australia. Where information is transferred to, stored in or accessed from another country, reasonable steps should be taken to use suitable providers and protect the information in accordance with applicable privacy requirements. Privacy protections in another country may not be identical to those available in Australia.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure transmission, monitoring and internal or supplier procedures. No online system can be guaranteed to be completely secure.

Players should use strong and unique account credentials, keep login details confidential and avoid sharing access to their account. If a player believes that an account or personal information may have been accessed without permission, the player should contact support promptly through support@rabonacasino.best and take available steps to secure the account.

Cookies

Cookies are small text files or similar technologies placed on a device when a website is visited. Rabona Casino may use cookies to keep players signed in, remember preferences, support account and security functions, measure website performance and understand how the website is used. Some cookies may be placed by service providers that help with website operation, analytics, security or other permitted functions.

Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be deleted, blocked or limited, or may provide alerts when cookies are being used. Disabling some cookies may affect account access, website features, security functions or the way the website operates. Cookie settings on one browser or device may not apply to another.

Retention of information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account activity, dispute handling, security needs and legal obligations.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer required, subject to applicable obligations and legitimate security or business needs.

When information is no longer needed, reasonable steps may be taken to securely delete it, anonymise it or prevent it from being used to identify a person. Back-up copies may remain for a limited period while normal back-up processes operate, but they should remain protected and should not be used for ordinary account activity.

Depending on the circumstances and applicable privacy requirements, players may have rights concerning their personal information. These rights are subject to appropriate identity checks, legal exceptions, the rights of other people and any records that must be retained. A player may ask for:

• Access to personal information held about the player, together with a general explanation of how it is used.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of personal information where there is no valid reason for it to be retained, subject to legal, security, dispute and compliance requirements.
• Withdrawal of consent to marketing communications where marketing is based on consent. Players may also use an unsubscribe option in a marketing message where one is provided.
• Information about the handling of a privacy request, including any additional details needed to verify the request or clarify its scope.

To exercise these rights, ask a privacy question, request access, seek correction or deletion, or withdraw consent to marketing, contact support@rabonacasino.best. Please explain the request clearly and include enough information to help identify the relevant account, without sending unnecessary sensitive information in the first message. For security, further information may be requested to confirm identity before a request is completed.

A request may be refused or limited where this is allowed or required by applicable requirements. This may include situations where providing information could affect another person's privacy, compromise security, interfere with fraud prevention, prejudice an investigation or conflict with a legal record-keeping obligation. If deletion is not possible, the reason may be explained and access or use may be restricted where appropriate.

Rabona Casino aims to handle privacy requests in a reasonable and timely manner. The time needed may depend on the complexity of the request, the information involved and whether further verification or clarification is required. Players may be asked to use the account or support process most suitable for the request.

Questions or concerns about this Privacy Policy should be sent to support@rabonacasino.best. If a player is not satisfied with the response, they may have the right to seek further help through an appropriate privacy complaints process available in their circumstances.